Docs Publish
Connect social accounts
Link a brand to the accounts it posts from.
Connect an account
- Open the brand and choose the Accounts tab.
- Beside the platform, choose Connect.
- You are sent to the platform to sign in and approve Soda. Soda never sees your password there.
- You come back to the brand, with the account listed.
- Only workspace admins and owners can connect or remove accounts.
- If a platform shows "Not set up on this server", it has not been switched on yet.
- How many accounts a workspace can connect depends on the plan: see Plans and billing.
Platform notes
| Platform | Good to know |
|---|---|
| X | A post can carry up to 4 images, so a longer carousel is posted as its first 4 slides. X charges the app per post, and more for posts containing a link. |
| Posts go to your personal profile. Company Pages need LinkedIn to approve the app first. LinkedIn asks you to reconnect every 60 days. |
Reconnecting
Platforms make permissions expire. Soda checks every day and tells you in advance:
- About a week before a connection expires, you get a notification and an email: "needs reconnecting soon".
- In Accounts, the account shows "Reconnect within N days" and a Reconnect button.
- If it does expire, it shows "Needs reconnecting. Scheduled posts to it will fail." Reconnect, then retry any post that failed.
Disconnect
Choose the bin beside the account. Posts already published stay on the platform. Posts scheduled to that account will fail until you pick another account for them.
How your access is kept
The access tokens a platform gives Soda are stored encrypted and are never shown to anyone, never sent to your browser and never written to logs. Disconnecting removes them.